Terms and Conditions
This document contains the general terms and conditions of use of the website www.energyme.net which offers IoT hardware devices for energy monitoring, software and digital data analysis services provided by the Owner of the Application.
Definizioni
For the purpose of enabling full understanding and acceptance of these terms and conditions, the following terms, in the singular and plural, shall have the meaning indicated below:
Owner: EnergyMe S.r.l, with registered office in Via Plezzo 56, 20132 Milan, VAT Number / Tax Code 14543830963, REA 098776, fully paid‑up share capital €2,000.00, PEC address energyme@namirialpec.it
Application: the website www.energyme.net
Products:
the tangible products sold by the Owner
User: any subject who accesses and uses the Application
Consumer User: the adult natural person who enters into a contract for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity possibly carried out
Professional User: the adult natural person or legal person who enters into a contract for the performance or needs of their entrepreneurial, commercial, artisanal or professional activity
Conditions: this contract that governs the relationship between the Owner and the Users and the sale of the Products offered by the Owner through the Application.
Detailed information on the Application’s offer
The Application provides Users with the purchase of energy measurement devices, sensors and accessories. It also provides access to software resources (firmware, API integrations), technical documentation and, where applicable, cloud digital services for the collection, storage, and advanced analysis of energy consumption data using proprietary algorithms.
Scope of application of the Conditions
Use of the Application implies acceptance of the Conditions by the User. If the User does not intend to accept the Conditions and/or any other note, legal notice, or information published or referenced herein, they may not use the Application or its related services.
The Conditions may be modified at any time.
The applicable Conditions are those in force on the date of transmission of the purchase order or request for supply of a Product.
Before using the Application, the User is required to carefully read the Conditions and save or print them for future reference.
The Owner reserves the right to change at its sole discretion, at any time even after User registration, the graphical interface of the Application, the Contents and their organization, as well as any other aspect that characterizes the functionality and management of the Application, notifying the User, where necessary, of the related instructions.
Purchase through the Application
All Products offered through the Application are described in detail in the corresponding product pages (quality, characteristics, availability, price, delivery times and costs, additional charges, etc.). Some errors, inaccuracies, or small differences may appear between what is published on the Application and the actual Product. Furthermore, any images of Products are for illustrative purposes only and do not constitute a contract element.
Purchases of one or more Products through the Application are allowed both for Consumer Users and Professional Users.
For natural persons, purchases are allowed only on the condition that they are adults. For minors, any purchase and/or request for supply of Products through the Application must be examined and authorized by parents or legal guardians.
The offer of Products through the Application constitutes an invitation to offer, and the order sent by the User shall be considered a contractual purchase proposal, subject to confirmation and/or acceptance by the Owner as described below. Therefore, the Owner shall have the right, at its unquestionable discretion, to accept or reject the User’s order without the latter being able to raise any claim for any reason whatsoever.
The sales contract of the Products is considered concluded with the Owner’s acceptance of the User’s contractual proposal. The Owner will accept the User's contractual proposal by sending the order confirmation to the email address indicated by the User, which will contain the order date, User data, characteristics and availability of the Product, the price or method of calculating the price, any additional charges and taxes, the delivery address, delivery times and any delivery costs, methods for exercising the right of withdrawal or its possible exclusion, and the warranty.
The sales contract is not considered effective between the parties in the absence of what is stated in the previous point.
If the Product is not available, the Owner will inform the User of the new delivery or supply times, asking whether they wish to confirm the order or not. It is understood that the contract will be considered finalized only for the Products accepted by the Owner.
The User undertakes to verify the accuracy of the data in the order confirmation and to promptly notify the Owner of any errors and to keep a copy of their order, the related confirmation, and the Conditions.
Registration
To use the functionalities of the Application, Users must register by providing, truthfully and completely, all the required data in the registration form and fully accept the privacy policy (https://www.energyme.net/privacy) and the Conditions.
The User is responsible for storing their access credentials, which must be used exclusively by the User and cannot be transferred to third parties. The User undertakes to keep them secret, ensure that no third party has access to them, and immediately inform the Owner if they suspect or become aware of any improper use or disclosure.
The User guarantees that the personal information provided during registration is complete and truthful and undertakes to hold the Owner harmless from any damage, compensation obligation and/or sanction arising from or related in any way to the User’s violation of the registration rules or of the storage of login credentials.
Account deletion and closure
The registered User may stop using the Application at any time and deactivate their account or request its deletion through the Application interface, where possible, or by sending written notice to support@energyme.net.
In case of violation by the User of the Conditions or applicable laws, the Owner reserves the right to suspend or close the User’s account at any time and without notice.
Prices and payments
For each Product, the price and VAT, if applicable, are indicated. If the nature of the Product makes it impossible to calculate the price in advance, the method for calculating the price is indicated.
Additionally, all applicable taxes, additional costs, and delivery expenses will be indicated, which may vary depending on the destination, delivery method selected, and/or payment method used. If these costs cannot reasonably be calculated in advance, an indication will be provided regarding which costs will be charged to the User.
The Owner reserves the right to modify, at any time, the price of the Products and any additional costs. It is understood that price changes shall in no case affect contracts already concluded before the modification.
The User undertakes to pay the Product price within the time and manner indicated in the Application and to provide all necessary data requested.
The Application uses third‑party tools for payment processing and does not come into contact with the payment data provided (credit card numbers, cardholder names, passwords, etc.).
If these third‑party tools deny payment authorization, the Owner will not be able to provide the Products and cannot be held responsible.
Invoicing
Users who wish to receive an invoice will be asked for invoicing data. The invoice will be issued based on the information provided by the User, who declares and guarantees its accuracy, holding the Owner fully harmless in this regard.
Delivery of physical Products
Tangible Products (including goods with digital elements) will be delivered to the address indicated by the User, with the method and within the time chosen or indicated on the Application and reported in the order confirmation. Unless otherwise specified, the delivery terms indicated in the order confirmation correspond to the usual time needed to deliver the Product from the moment the courier takes charge.
If it is not possible to supply the requested Products, timely notice will be sent via email to the User, indicating when delivery is expected or the reasons making supply impossible.
If the User does not intend to accept the new term or delivery has become impossible, they may request a refund of the amount paid, which will be credited promptly using the same payment method used for the purchase, at most within 14 days from the date on which the Owner became aware of the refund request.
Upon receiving the Product, the User must check its conformity with the order and the integrity of the packaging. If there are evident damages to the packaging and/or Product, the User may refuse delivery and may return the Product at no cost. Once the delivery document is signed, the User may not contest the external characteristics of the delivered Products.
The Owner shall not be liable toward any party or third party for damages, losses or costs incurred due to non‑performance of the contract caused by force majeure.
Exclusion of the right of withdrawal for Professional Users
The Professional User is not granted the right to withdraw from the sales or supply contract of the Products. The User expressly acknowledges that indicating a VAT number in the order automatically qualifies them as a Professional User, for whom the right of withdrawal is not provided.
Right of withdrawal for Consumer Users from the purchase of physical Products
The Consumer User has the right to withdraw without penalty and without specifying the reason within 14 days from the date of receipt of the Product, by sending written notice to support@energyme.net using the optional withdrawal form provided below or any other written statement.
In the case of separate delivery of multiple Products ordered in a single order, the 14‑day period starts from the day the last Product is received.
In case of withdrawal, the User must return the Product to the Owner without undue delay and within no more than 14 days from the date they communicated their withdrawal. The User will only bear the direct cost of returning the Product unless the Owner has agreed to cover it.
In the case of properly exercised withdrawal, the Owner will refund payments received from the User using the same payment method used for the initial transaction, without undue delay and in any case within 14 days from the day on which the User communicated their intention to withdraw.
The Owner is not required to refund delivery costs if the User expressly selected a type of delivery other than the least expensive type offered by the Owner.
The Owner may withhold the refund until it has received the Product or until the Consumer User has demonstrated that they have shipped it.
The Owner will not accept returns if the Product is faulty due to improper use, negligence, damage or physical, aesthetic or surface alterations, tampering, improper maintenance, wear and tear, or missing integral product components (accessories, parts, etc.). In such cases, the Owner will return the purchased Product to the sender, charging the shipping costs.
Cases of exclusion from the User’s right of withdrawal
The right of withdrawal from the sales contract or supply contract of the Products is excluded with regard to:
the supply of Products whose price depends on fluctuations in the financial market beyond the Owner’s control and which may occur during the withdrawal period
the supply of Products made to measure or clearly customized
the supply of Products that risk deterioration or rapid expiry, including all food Products (including beverages) whose characteristics may be altered due to inappropriate storage
the supply of sealed Products not suitable for return for hygiene or health protection reasons and that have been opened after delivery
the supply of Products which, after delivery, are inseparably mixed with other goods by their nature
contracts in which the User has specifically requested a visit from the Owner or an appointed professional for urgent repair or maintenance work. If, during such visit, additional services or goods (other than necessary spare parts) are provided, the right of withdrawal applies to such additional services or goods
the supply of sealed audio or video recordings or sealed computer software that have been opened after delivery
the supply of newspapers, periodicals, and magazines except for subscription contracts
contracts concluded during a public auction
the supply of accommodation for non‑residential purposes, transport of goods, car rental services, catering services, or leisure activity services where the contract provides for a specific performance date or period
For further clarification, contact the Owner at info@energyme.net.
Optional form to exercise the right of withdrawal
The User may withdraw by using the following form, which must be filled in completely and sent to info@energyme.net before the withdrawal period expires:
I hereby notify the withdrawal from the sales or supply contract relating to the following product __________
Order number: _______
Ordered on: _______
Name and Surname: _______
Address: _______
Email associated with the account used for the order: ____________________
Date: _________Warranty of physical Products for Professional Users
Regarding physical Products, Professional Users will be subject to the warranties for defects of the sold item, warranty for lack of promised and essential qualities, and the other warranties provided by the civil code with the related terms, expiration rules, and limitations (Articles 1490 et seq. Civil Code).
Conformity guarantee for physical Products for Consumer Users
Consumer Users are granted the conformity guarantee provided by Articles 129 et seq. of the Consumer Code for all physical Products sold through the Application, except for the exclusions set out in Article 128 of the Consumer Code.
The Owner is responsible toward the Consumer User for any lack of conformity that appears within two years from delivery. During the first year, the Consumer User is not required to prove that the defect existed at the time of delivery, as it is presumed to have existed unless incompatible with the nature of the Product or the type of defect.
If the Consumer User wishes to use the remedies provided by the conformity guarantee, they must send written notice to info@energyme.net.
The Owner will reply promptly and provide the Consumer User with instructions on the procedure to follow.
For anything not covered in this clause, Articles 128 to 135‑septies of the Consumer Code apply, as well as the Civil Code provisions on contract formation, validity, and effectiveness, including contract termination consequences and the right to compensation.
Diritti di Proprietà Industriale e Industrial and Intellectual Property Rights
All content of the Application, including texts, documents, trademarks, logos, images, graphics, their arrangement and adaptations, are protected by copyright laws and trademark protection laws. The Application may also contain images, documents, logos and trademarks of third parties that have expressly authorized the Owner to publish them on the Application. Except for strictly personal use, copying, altering, distributing, publishing, or using the Contents without specific authorization from the Owner is not allowed.
Disclaimer of Warranty
The Application is provided “as is” and “as available,” and the Owner does not provide any express or implied warranty regarding the Application, nor guarantees that the Application will meet the Users’ needs or that it will never be interrupted or free from errors or viruses or bugs.
The Owner will make efforts to ensure that the Application is continuously available 24 hours a day, but cannot be held responsible if, for any reason, the Application is not accessible or operational at any time or for any period. Access may be temporarily suspended without notice due to system failure, maintenance, repair, or reasons beyond the Owner’s control or force majeure events.
Limitation of Liability
The Owner cannot be held responsible toward the User, except in cases of willful misconduct or gross negligence, for service disruptions or malfunctions related to internet use outside its control or that of its suppliers.
The Owner is also not responsible for damages, losses, and costs suffered by the User due to non‑performance of the contract for causes not attributable to the Owner; the User is only entitled to full reimbursement of the price paid and any additional charges incurred.
The Owner assumes no responsibility for fraudulent or unlawful use of credit cards or other payment methods by third parties, as the Owner does not come into contact with payment data (credit card numbers, cardholder names, passwords, etc.).
The Owner shall not be responsible for:
any loss of business opportunity or any other loss, even indirect, suffered by the User and not directly caused by breach of contract by the Owner
incorrect or unsuitable use of the Application by Users or third parties
issuance of incorrect fiscal documents or data due to errors related to User‑provided data, with the User being solely responsible for correct data entry
In no case may the Owner be held liable for an amount exceeding twice the cost paid by the User.
Force majeure
The Owner shall not be held responsible for non‑performance or delayed performance of its obligations due to circumstances beyond its reasonable control caused by force majeure or unexpected, unforeseeable events beyond its will.
The performance of obligations shall be suspended for the duration of the force majeure event.
The Owner will take all reasonable steps to find solutions allowing proper fulfillment of obligations despite the force majeure event.
Links to third‑party websites
The Application may contain links to third‑party websites/applications. The Owner exercises no control over them and is therefore not responsible for their content.
Some of these links may refer to third‑party websites/applications providing services through the Application. In such cases, the general conditions for the use of those sites or services prepared by the third parties will apply, and the Owner assumes no responsibility.
Privacy
The protection and processing of personal data will occur in compliance with the Privacy Policy available at https://www.energyme.net/privacy
Applicable law and jurisdiction
The Conditions are subject to Italian law.
For Professional Users, any dispute relating to the Application, execution and interpretation of these Conditions shall fall under the jurisdiction of the courts where the Owner is based.
For Consumer Users, any dispute relating to the application, execution and interpretation of these Conditions shall be submitted to the courts where the Consumer User resides or has elected domicile, if in Italy, without prejudice to the Consumer User’s right to bring the case before a different court under Article 66‑bis of the Consumer Code.
Consumer Users residing outside Italy are granted the application of any mandatory and more favorable provisions under the law of their habitual residence, especially regarding the withdrawal period, return rights, communication methods, and legal conformity warranty.
Online dispute resolution for Consumer Users
The Consumer User residing in Europe must be aware that the European Commission has established an online platform providing an alternative dispute resolution tool. This tool may be used by the Consumer User to resolve non‑judicial disputes arising from online sales or service contracts. Consequently, the Consumer User may use this platform to resolve any dispute arising from an online contract. The platform is available at: ec.europa.eu/consumers/odr/
Date 04/02/2026